What place for the Local Bike Shop in the carnivorous internet market place? The Clubman spent time away from his laptop/credit card to talk to the owners of two Dumfries bikeshops and found the human contact refreshing.
Like most cyclists I spend a fair amount of time internet browsing for components, clothing and (with the laptop discretely angled away from Mrs McG) my next bike. I have my favourite sites for purchasing. My number one at the moment is Merlin Cycles. They don’t have the range or massive stock of Wiggle but their customer care is excellent with impressive speed of delivery. I’m also a fan of SJS Cycles for the little bits and pieces you sometimes think you’ll never find.
Some of my fellow club riders are expert Online bargain hunters – they should be on breakfast TV with their skills. I can’t remember how many conversations I’ve heard on a club run which involve eBay bargains for cassettes, headsets or ‘genuine’ Oakley glasses. Most employers seem concerned about their workers using social media sites. If they found out how much time we roadies spend searching for the best wheel-set or a decent saddle, they’d be praising tweeters for their restraint!
Kirkpatrick Cycles has been Dumfries’s LBS for as long as I can remember. Those of us old enough will know that it was run for many years by Bob Forteath. I bought one of my first road bikes from him. The shop was an aladdin’s cave of new, old and ancient cycling bric-a-brac. In fact I’m sure I once spotted the genie pricing some down-shifters before re-vapourising into his lamp. Bob was everything you’d expect from an LBS even offering you his tools to borrow for a tricky job.Bob sold the business on to young bike enthusiast Ross Anderson a couple of years ago. For a young man, Ross shows plenty of astuteness. He’s re-organised Bob’s cave but cleverly retained it’s essential character. When you step into Kirkpatrick Cycles you know you’re in a proper bike shop. Old iconic frames nestle amongst modern components.What you notice immediately is how the shop is dominated by Ross’s work area. And that’s one of the essentials of the LBS, a good mechanic. I was telling Ross he’s already got a reputation amongst local cyclists for his mechanical skills and wheel building. The LBS is all about reputation.
Ross treats the compliment modestly but he is clearly hard-working. When I ask him about the LBS versus the Internet Bike Shop he emphasises the importance of personal contact. He can’t match the mark up on bike costings but he’ll be at his work station till 10pm and in the next day at 8am working on that bike you bought online. (biggest problems? cyclists using Muck Off on their headsets).
Across the river Andrew Grant runs another drop by LBS – DG2 Wheels. He’s assiduously built up his business since 2009, expanding every year. At any one time he has over 100 bikes in stock (I loved about 99% of them). He tells me road bikes and hybrids are now easily out-selling mountain bikes and that female customers are in the ascendancy.
DG2 is quite a contrast to Kirkpatrick Cycles. The large airy unit has none of the old bike shop claustrophobia. Although it is decked out with brand new bikes (Focus, Raleigh plus rising star, Moda) and glistening components, Andrew’s approach to his shop is as traditional as Ross over at Kirkpatrick Cycles.
The emphasis is on the personal approach to bike buying and servicing. Andrew argues he doesn’t sell bikes but rather ‘helps people to buy a bike…’ Purchasing a bike is about answering many questions; purpose, fit, material and crucially, after-sales.
Both Ross and Andrew concede the power of the internet bike shop but stress that sometimes buying a bike online is risky. The bike needs to be set up and then looked after through proper servicing and that means a mechanic you can rely on…that means the LBS. And what if you need something quickly – some cabling inners? Spokes? wheel truing? Imagine there wasn’t a LBS for all of those necessities which keep you on the road?
We are well served with Local Bike Shops in the South-west. I’m an internet bike browser but I also like to go somewhere for a browse or a hunt for the right spacer or the right tool for Campagnolo chain-sets or just for a chat about biking. Long live the LBS.